HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- You will receive an email once your order has been dispatched via USPS which will contain your USPS Tracking Number. Most orders are processed within 3 business days. Please keep in mind that it may take USPS up to 24 business hours to provide tracking updates once it has been emailed to you. If you are not available to sign for your package when a delivery attempt is made, your package will be held at your local USPS Office until you request a redelivery or pick it up yourself.
CAN I EXCHANGE MY ITEM?
Pink Guerrilla Boutique understands that ordering online is not easy. We want to make your online shopping experience as easy as possible.
Due to recent events caused by Covid-19, as of January 1st, we will NOT be accepting any returns or exchanges...ALL SALES ARE FINAL.
If you have any questions before placing your order, please feel free to contact us! (757) 214-2696 swimwear, white items, lingerie, sale items, shoes, accessories excluded and are FINAL Sale.
I NO LONGER WANT MY ITEM. CAN I RECEIVE A REFUND?
- No, we do not offer refunds. Note that bodysuits, swimwear, lingerie, white items, sale items and accessories are FINAL sale and are NOT eligible for an exchange.
DO YOU PROVIDE RETURN SHIPPING LABELS?
- No, we do not offer return labels as exchanged items are made at the customers own cost. We suggest using USPS as it is the most cost-efficient shipping method.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
- No, we are very quick at processing orders to make sure that you receive yours as soon as possible. Once an order has been placed, we are unable cancel it.
WHY HAS MY ORDER BEEN CANCELLED?
- Our items sometimes sell out very quickly due to a high demand or occasions an item you have ordered can suddenly become unavailable. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
- In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.
HOW LONG DOES IT TAKE TO RECEIVE STORE CREDIT?
- When we receive your exchange item, we will process the exchange within 2-4 business days. Once your exchanged item has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this store credit code.
CAN I MODIFY MY ADDRESS AFTER IT HAS BEEN VALIDATED?
- Yes. This type of adjustment is possible as long as the order has not yet been shipped. Please contact us as soon as possible to notify us of the changes to your order. If urgent we recommend that you contact us by phone during business hours: (757) 214-2696.